SHIPPING AND RETURNS
Please allow for a standard turn-around of 3-12 days. For urgent requests or if your country is not included in our current system please e-mail: contact@inga-lena.com
SHIPPING UNITED STATES
STANDARD 3-12 days $8 handling fee
EXPEDITED 2-5 days $25
SHIPPING EUROPEAN UNION
EXPEDITED 2-5 days $35
It is the customer’s responsibility to arrange a pick-up or further drop-off if the original delivery is missed by the customer. INGA-LENA will not take responsibility for goods after the first delivery attempt.
RETURNS & EXCHANGES UNITED STATES
If you are not satisfied with your purchase, we offer a 14 day refund policy. This also applies to our sales items or items bought using a discount code, unless communicated differently on our site. To request a return authorization, please email contact@inga-lena.com and enter your original order number and email address. You will be contacted by our customer service within 24 hours.
Exchanges are subject to availability. Please note that we will only exchange an item for another item of the same style. Only the size or color may be changed. This should be noted in the return form. If an item is faulty please state the reason in the return form. You will receive your refund within 10 business days after your returned item is received by Inga-Lena.
When making a return or exchange it is imperative that the garment is returned within 14 days of your receipt, complete with swing tags, in its original packaging and condition. Please ensure that you fill out the returns & exchanges form that we will send to you upon request.
please note: We can not accept returns on custom-made orders.
RETURNS & EXCHANGES EUROPEAN UNION
If you are not satisfied with your purchase, we offer a 14 day refund policy. Customers outside the United States need to pay for shipping of returns. To request a return authorization, please email contact@inga-lena.com and enter your original order number and email address. You will be contacted by our customer service within 24 hours.
Exchanges are subject to availability. Please note that we will only exchange an item for another item of the same style. You will receive your refund within 10 business days after your returned item is received by Inga-Lena. When making a return or exchange it is imperative that the garment is returned within 14 days of your receipt, complete with swing tags, in its original packaging and condition. Please ensure that you fill out the returns & exchanges form that we will send to you upon request.
please note: We can not accept returns on custom-made orders.
DISCOUNTS
We run frequent promotions and sales. Discount code won't work on pre-orders or items that are already on Sale.
PAYMENT METHOD
We accept Visa®, MasterCard®, and American Express®. PayPal® is available for purchases made in $USD. We cannot accept checks, cash or money orders.
Customized orders will be invoiced separately and can be paid via Credit Card, Wire Transfer, PayPal or Venmo.
If you have any questions about purchasing, returning or exchanging an item, please do not hesitate to email us: contact@inga-lena.com
Inga-Lena, LLC
15 Park Row, Suite 21C
New York, NY 10036
© 2024 INGA-LENA
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