SHIPPING AND RETURNS
To make our inventory available to our global customer community, we have decided to harmonize our shopping conditions for the United States and for Europe. From now on taxes will be included in our pricing. Please allow for a standard turn-around of 3-12 days. For urgent requests or if your country is not included in our current system please e-mail: firstname.lastname@example.org
SHIPPING UNITED STATES AND EUROPEAN UNION
STANDARD 3-12 days FREE*
EXPEDITED 2-5 days $35
*We charge a $10 handling fee on any order as we advocate for ethical process and mindful consumerism. Therefore tax is already reflected in our pricing.
It is the customer’s responsibility to arrange a pick-up or further drop-off if the original delivery is missed by the customer. INGA-LENA will not take responsibility for goods after the first delivery attempt.
RETURNS & EXCHANGES
If you are not satisfied with your purchase, we offer a 14 day refund policy. This also applies to our sales items or items bought using a discount code, unless communicated differently on our site. To request a return authorization, please email email@example.com and enter your original order number and email address. You will be contacted by our customer service within 24 hours.
Exchanges are subject to availability. Please note that we will only exchange an item for another item of the same style. Only the size or color may be changed. This should be noted in the return form. If an item is faulty please state the reason in the return form. You will receive your refund within 10 business days after your returned item is received by Inga-Lena.
When making a return or exchange it is imperative that the garment is returned within 14 days of your receipt, complete with swing tags, in its original packaging and condition. Please ensure that you fill out the returns & exchanges form that we will send to you upon request.
please note: We can not accept returns on custom-made orders.
We run frequent promotions and sales. Discount code won't work on pre-orders or items that are already on Sale.
We accept Visa®, MasterCard®, and American Express®. PayPal® is available for purchases made in $USD. We cannot accept checks, cash or money orders.
Customized orders will be invoiced separately and can be paid via Credit Card, Wire Transfer, PayPal or Venmo.
Sales tax or import duties are included in our prices.
If you have any questions about purchasing, returning or exchanging an item, please do not hesitate to email us: firstname.lastname@example.org
1177 Avenue of the Americas, 7th Fl
New York, NY 10036
© 2021 INGA-LENA