SHIPPING AND RETURNS

DELIVERY INFORMATION
You can shop the collections through our online store.
Orders are fulfilled and sent Monday - Friday from 10am - 5pm (EST). You will only be charged once per order.
 
CHARGES
FREE US Delivery (UPS or USPS Ground) 3-8 working days
$20 US express (UPS Air) 2nd working day
$35 EUROPE (DHL EXPRESS) 3-8 working days (also see sales tax)
 
If your country is not included in our checkout list or if you have any other questions please send an email to: contact@inga-lena.com
It is the customer’s responsibility to arrange a pick-up or further drop-off of goods if the original delivery is missed by the customer. INGA-LENA will not take responsibility for goods after the first delivery attempt.
INGA-LENA does not take responsibility for any customs charges or holding/return fees on any goods held or charged during international delivery. Customers are encouraged to research the local taxes and rules of their delivery address before placing international orders.
 
INTERNATIONAL ORDERS ARE FINAL SALE, NO RETURNS ACCEPTED
If you have any questions please do not hesitate to e-mail us:  contact@inga-lena.com
 
RETURNS & EXCHANGES
If you are not satisfied with your purchase, we offer a 14 day refund policy. This also applies to our sale items or items bought using a discount code, unless communicated differently on our site.
PLEASE NOTE: We can not accept returns on pre-orders or customized designs unless we give exceptional, written approval.
When making a return or exchange it is imperative that the garment is returned within 14 days of your receipt, complete with swing tags, in its original packaging and condition. Please ensure that you fill out the returns & exchanges form that we will send to you upon request.
 
RETURNS/EXCHANGES PROCEDURE
To request a return authorization, please email contact@inga-lena.com and enter your original order number and email address.  You will be contacted by our customer service within 24 hours. Exchanges are subject to availability.
Please note that we will only exchange an item for another item of the same style. Only the size or color may be changed. This should be noted in the return form.
If an item is faulty please state the reason in the return form.
You will receive your refund within 15 business days after your returned item is received by INGA-LENA. 
     
    RETURNS AND EXCHANGES ARE TO BE SENT TO THE FOLLOWING ADDRESS:
    INGA-LENA LLC
    15 Park Row, #10E2
    New York, NY 10038
     
    PAYMENT METHOD
    We accept Visa®, MasterCard®, and American Express®. PayPal® is available for purchases made in $USD. We cannot accept checks, cash or money orders.
    We invoice our members for customized designs which can be paid via Credit Card authorization, Wire Transfer, PayPal or Venmo.
    PRE-ORDER
    Full payment is required at the time of purchase. We are happy to make any necessary revisions but can not accept returns on pre-orders or customized designs unless communicated as an exception. 
     
    SALES TAX
    Sales tax will only be charged on orders shipped to New York. No other tax or import duty will be applied to orders shipped within the US. European VAT will be calculated at check-out and included in your shipping rate.
    If you have any questions about purchasing, returning or exchanging an item, please do not hesitate to email us: contact@inga-lena.com